JD Power just released the results of its 2009 Self-Directed Investor Satisfaction Study, which polled 5,000 investors who make decisions without a financial adviser.
Charles Schwab (SCHW) came out on top with a five out of five stars rating for overall satisfaction, trailed by Vanguard, Scottrade, TD Ameritrade (AMTD), and Fidelity Investments.
However, I was disappointed to see that JD Power only included 13 firms in its survey. Companies like OptionsXpress (OXPS), Thinkorswim, and TradeKing, all of whom are highly rated in rival surveys from Barron’s and Smart Money, were excluded from the rankings.
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